Returns Policies

Effective Date: November 13, 2025

Thank you for shopping at OuterLux. We appreciate your business and want you to be fully satisfied with your purchase. Please review our Return & Refund Policy carefully before making a purchase.

1. General Return Policy

We accept returns on eligible items within 14 days of delivery.
To qualify for a return, items must be:

  • Unused

  • Unassembled (if applicable)

  • In original packaging

  • In the same condition in which they were received
    Certain items may be subject to restocking fees, depending on the manufacturer or condition of the returned item.

2. Non-Returnable Items

For safety, hygiene, or custom-order reasons, the following items are not eligible for return:

  • Custom-made or special-order products

  • Clearance or final-sale items

  • Products damaged due to misuse, improper installation, or neglect

  • Items not in original packaging
    If an item is non-returnable, this will be noted on the product page whenever possible.

3. Damage, Defects, or Incorrect Items

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery so we can resolve the issue quickly.
We may request photos or videos to document the damage for claims with shippers or manufacturers.

To report an issue, contact us at:
📧 info@outerlux.com

OuterLux will repair, replace, or refund the item based on the situation and manufacturer guidelines.

4. Return Shipping Costs

Unless the return is due to an OuterLux error (such as incorrect or defective product), the customer is responsible for:

  • Return shipping costs

  • Proper packaging to ensure the item arrives safely

We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns.

5. Refunds

Once your return is received and inspected, we will notify you regarding approval or denial of the refund.
Approved refunds are issued to your original payment method within 5–10 business days.
Please note:

  • Shipping fees are non-refundable.

  • If a restocking fee applies, it will be deducted from your refund.

6. Exchanges

If you wish to exchange an item, the fastest method is:

  1. Return the original item, and

  2. Place a new order for the item you want.

Exchanges are subject to availability.

7. Order Cancellations

Orders can be canceled within 24 hours of placement at no charge.
If an order has already been processed or shipped, cancellation may not be possible.
Custom or special-order items cannot be canceled once production has begun.

To request a cancellation, email:
📧 info@outerlux.com

8. Contact Us

If you have questions about returns, damaged items, or refunds, we’re here to help:

OuterLux
211 E Main Street
Lakeland, FL 33801
📧 info@outerlux.com